Sky Betting's Privacy Policy

1 Introduction & Applicability

Sky Betting is a trusted online gaming and betting platform for Bangladeshi players. We believe transparency and trustworthiness are the foundation of a healthy platform, which is why our privacy policy is written in clear, accessible language for every Bangladeshi user.

This privacy policy applies when you: visit the Sky Betting website, create an account, play games, make a deposit or withdrawal, contact the support team, or participate in our promotions. Using the platform in any way constitutes your acceptance of this policy.

Sky Betting's privacy policy is built in accordance with international data protection standards. We are committed to maintaining the highest level of data security at all times.

2 What types of information we collect

Sky Betting may collect various types of information from you. All data is collected through fully lawful and transparent processes, strictly for purposes necessary to operate the platform.

• We only collect information that is strictly necessary — no unnecessary data is requested.
• Collecting information from minors is strictly prohibited on Sky Betting.
• You will be notified if any information is collected from third-party sources.

3 How your information is used

Sky Betting uses your information only for lawful, clearly defined purposes. We never use your data for unnecessary or unethical activities. Every use case is detailed below in accordance with our privacy policy.

• Account management: Your information is used to create, verify, and maintain your account.
• Financial transactions: Payment information is used to process deposits and withdrawals.
• Security Assurance: Device information is analyzed to prevent fraud, money laundering, and account hacking.
• Customer support: Our support team uses relevant account information to resolve your issues.
• Promotions & Bonuses: Your information is used to send relevant offers based on your gaming activity.
• Legal obligations: Data is provided in accordance with regulatory requirements.
• Responsible Gaming: Gaming data is analyzed to identify problem gambling behavior.

Sky Betting never sells your data to third parties for advertising purposes. Every use of your information is clearly stated in this privacy policy.

4 Data Sharing & Disclosure Policy

Sky Betting does not generally share your personal information with third parties. However, limited data may be shared when required by law or necessary for platform operations.

• Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, or your bank.
• Law enforcement: Information may be disclosed to authorities when required by a court order or legal investigation.
• Game providers: Limited session data may be shared with the provider as required for Live Casino or slots games.
• Fraud Prevention Services: Minimal information may be shared with third-party verification services to prevent fraud.

5 Data Protection Measures

Sky Betting follows the highest industry standards to protect your information. Our security framework is built in multiple layers, so that if one layer is compromised, the next layer continues to keep your data safe.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Passwords are never stored in plain text — bcrypt hashing is always used.
• Regular security audits and penetration testing are conducted on our servers.
• Immediate alerts are sent if suspicious activity is detected on your account.
• Two-factor authentication (2FA) is available for added account security.
• Server data centers are protected by both physical and digital security measures.

6 Cookie policy

Sky Betting uses cookies on its website. Cookies are small text files stored in your browser. They are used to enhance your experience and ensure the platform functions correctly.

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional cookies: To remember your language preferences and settings.
• Analytics Cookies: For collecting anonymous traffic data to improve site performance.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

7 Your rights

Under Sky Betting's privacy policy, you have a number of important rights over your personal information. We fully support these rights and process any request within 30 days.

• Right of access: You can find out what information Sky Betting holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request that your data be deleted under specific circumstances.
• Right to Restrict Processing: You can restrict the use of your data in certain cases.
• Right to Portability: You may request your information in a structured, portable format.
• Right to object: You can object to certain uses of your data.

To exercise any of these rights, please contact our support team. Note that some data may not be erasable due to legal obligations.

8 Data Retention Period

Sky Betting retains your information only for as long as necessary. Data that is no longer needed is securely deleted after the applicable retention period.

• Active account data: retained for as long as the account remains active.
• KYC documents: typically up to 5 years, as required by law.
• Transaction history: up to 7 years, in line with financial regulations.
• Support chat history: retained for up to 2 years after the issue is resolved.
• Closed account data: retained for up to 3–5 years after closure for legal compliance.

9 Changes to the privacy policy

Sky Betting reserves the right to update this privacy policy at any time. If significant changes are made, we will notify you by email or via an in-platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

The date of the latest policy update is always shown at the top of this page under "Last Updated". We recommend checking this page regularly to stay informed of any changes.